Privacy Policy

1. Information We Collect

We may collect information about you in various ways when you use our App. The information we collect depends on how you use the App, your settings, and your device.

(a) Personal Data (User-Provided)

You may provide us directly with certain personal information, including but not limited to:

• Your name
• Email address
• Phone number
• Address or delivery location
• Profile information
• Other information you choose to provide (e.g. attachments, images)

(b) Derivative Data / Usage Data

We may collect data automatically when you interact with the App, including:

• Your interactions with features (clicks, taps, actions)
• Server logs (time, device, IP, pages visited, errors)
• Usage statistics (frequency, time spent, screens viewed)

(c) Mobile Device Access & Device Data

We may request access to certain device features (camera, storage, etc.).

>We also may collect device-related metadata, such as:

• Device model, manufacturer
• Operating system version
• Device ID
• Country
• Network information

(d) Push Notifications

We may request permission to send you push notifications related to your account, orders, promotions, etc.

>You may disable these in your device settings.

(e) Third-Party Data

If you link or authenticate with third-party services (e.g. social media), we may receive data from them (e.g. your profile info, contacts) based on your permissions.

2. How We Use Your Information

We use the information we collect for various business and operational purposes, including but not limited to:

1. Creating, managing, and maintaining your user account

2. Processing orders, payments, refunds, and related transactions

3. Sending you emails, booking confirmations, notifications

4. Enabling user-to-user communications (if applicable)

5. Personalizing your experience, recommendations, offers

6. Monitoring, analyzing usage, trends, performance

7. Improving the App’s functionality and user experience

8. Preventing fraud, abuse, and security incidents

9. Resolving disputes, enforcing terms, troubleshooting issues

10. Marketing, promotional offers, newsletters (with consent)

11. Complying with legal or regulatory obligations

3. Disclosure / Sharing of Information

We may share your information under the following circumstances:

(a) By Law or to Protect Rights

We may disclose information if required by law, regulation, legal process, or to investigate violations of our policies.

(b) Third-Party Service Providers

We may share data with vendors and service providers (e.g. payment processors, analytics providers, email delivery, hosting, support). They are obligated to keep your data secure and only use it for permitted purposes.

(c) Marketing Communications

With your consent, we may share data with marketing partners or third parties for promotional communications. You can withdraw consent at any time.

(d) Interactions with Other Users

If you interact with other users (e.g. messaging, reviews), they may see your public profile information.

(e) Affiliates / Business Partners

We may share data with our affiliates or business partners, subject to privacy obligations.

(f) Business Transfers

If we reorganize, merge, or sell assets, user data may be transferred to a successor entity, subject to this policy.

4. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your personal data. However, no method of data transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

We retain your information only for as long as necessary to fulfill the purposes outlined here, or as required by law. When no longer needed, we will delete or anonymize your data, except where retention is required to:

• Prevent fraud
• Resolve disputes
• Enforce legal terms
• Comply with regulatory obligations

5. Your Rights & Controls

(a) Access, Update, Delete

You may review, update, or delete your account information via account settings. You can also contact us (see below) to request deletion of your account or personal data, subject to legal constraints.

(b) Opt-Out / Communications Preferences

You can opt-out of receiving promotional emails or communications by changing your preferences in-app or contacting us.

(c) Do-Not-Track

We currently do not respond to Do-Not-Track (DNT) signals, as there is no industry standard for enforcing them.

6. Children’s Privacy

We do not knowingly collect personal information from children under 13 (or the applicable age in your jurisdiction). If you become aware that we collected data from a child under that age, please contact us so we can delete it.

7. Changes to This Policy

We may modify this Privacy Policy at any time. We will post updates to this page with a new “Last modified” date. We may notify you (e.g. via email or in-app) if changes are material. Continued use of the App after changes constitutes acceptance.

CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Simba Gas LTD

24,Sapphire Business Park

Off: Mombassa Road

Next to Mavoko business Park

Molongo, Nairobi

Kenya

Email: info@simbagas.com